Each Berbr Home mirror is handmade and carefully packed. We stand behind the quality of our craftsmanship and make sure your mirror arrives in perfect condition.
Replacement guarantee
In the rare event that your mirror arrives damaged, we will send a replacement at no extra cost. Please report it within 5 days of delivery.
Defects
If your mirror has a defect in its materials or workmanship, or does not match its description or photos, contact us within 60 days of delivery. We will send a replacement or, if you prefer, a full refund.
What is not a defect
- Small natural variations in tone, line or texture that come from handmade work and natural materials such as bone.
- The natural patina that unlacquered brass develops over time. You can keep it or polish it back with a brass cleaner.
- Damage caused by accidents, misuse, improper installation or harsh cleaning products.
How to make a claim
Email infos@berbrhome.com with your order number, a clear photo or video of the issue and a short description. We will reply with the next steps.