We want you to love your mirror. If it is not right for your space, you can return it within 60 days from the day it arrives at your address.
Conditions
- The mirror must be in the same condition you received it, unused and in its original packaging.
- Please include your order number or another proof of purchase.
- Requests made more than 60 days after delivery cannot be accepted.
How to start a return
Email infos@berbrhome.com with your order number. We will reply with the return address and instructions. Please wait for our reply before sending anything back.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. Mirrors are fragile, so we recommend a trackable service with shipping insurance, as we cannot be responsible for returns lost or damaged on the way back to us.
Damaged or defective items
If your mirror arrives damaged or has a defect, you do not need to return it at your own cost. Email us within 5 days of delivery with a photo or video and we will send a replacement or issue a full refund. See our Warranty.
Refunds
Once your return arrives and has been inspected, we will email you to confirm whether the refund is approved. See our Refund Policy for timing.